Privacy Policy

1. Information We Collect

Information You Provide Directly

When you contact us for a quote, request towing or roadside assistance, or communicate with us by phone, text, or web form, we may collect:

• Your name
• Phone number and/or email address
• Physical address or service location
• Vehicle information (year, make, model, drivetrain)
• Description of the situation or service needed
• Tow destination or delivery address

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and general geographic location
• Browser type and version
• Pages viewed and time spent on pages
• Referring website or search query
• Device type (desktop, mobile, tablet)

This information is collected through standard web server logs and may also be collected through cookies or similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

• Dispatch towing and roadside assistance to your location
• Confirm appointments, ETAs, and service details
• Provide upfront pricing quotes and process service requests
• Send service confirmations and follow-up communications
• Improve our website, services, and customer experience
• Comply with legal obligations
• Respond to inquiries, complaints, or support requests

We do not sell your personal information to third parties. We do not use your personal information for purposes unrelated to the services you request.

3. Sharing of Information

We may share your information in the following limited circumstances:

• Tow destination shops or dealers: If you request a tow to a specific shop, dealership, or address, we may share your name, vehicle information, and estimated arrival time with the receiving facility to coordinate delivery.
• Property owners and managers: For authorized private property impounds (HOAs, apartments, businesses), we may share vehicle and removal information with the requesting property owner or management company as required by Florida law.
• Service providers: We may use third-party service providers (such as scheduling software, CRM tools, or website hosting) who access your information only to perform services on our behalf and are obligated to keep your information confidential.
• Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights or the safety of others.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4. Cookies and Tracking Technologies

Our website may use cookies — small text files stored on your device — to improve functionality and analyze traffic. Types of cookies we may use include:

• Essential cookies: Required for basic website functionality.
• Analytics cookies: Help us understand how visitors use our website (e.g., Google Analytics). Data is aggregated and anonymized.
• Advertising cookies: Used by advertising platforms such as Google Ads to serve relevant advertisements. These may track browsing behavior across websites.

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality. You can also opt out of Google's advertising cookies at adssettings.google.com.

5. Google Ads and Remarketing

We may use Google Ads, including remarketing features, to advertise our services. Google may use cookies to show our ads to people who have previously visited our website across the Google Display Network. You can opt out of personalized advertising by visiting Google Ads Settings or aboutads.info.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer and service records are typically retained for a period of three to seven years in accordance with standard business practices and Florida record-keeping requirements for towing operators.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information using industry-standard practices.

8. Third-Party Links

Our website may contain links to third-party websites, including our Google Business Profile and other platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Your Rights and Choices

Depending on your state of residence and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of the sale or sharing of your personal information (we do not sell personal information)

To exercise any of these rights, please contact us using the information below. We will respond to verified requests within a reasonable time frame as required by applicable law.

11. Florida & Other State Privacy Rights

Florida residents have rights under the Florida Digital Bill of Rights (FDBR), which grants Florida consumers certain rights regarding their personal information, including the right to access, correct, delete, and opt out of certain processing activities. Similar consumer privacy laws apply in California, Virginia, Colorado, Connecticut, Utah, and other states. If you are a resident of any of these states or another state with applicable consumer privacy legislation, you may have additional rights, including the right to know what personal information we collect, the right to request deletion of personal information, and the right to opt out of certain types of data processing. To submit a request or learn more about your state privacy rights, contact us using the information in Section 13 below. We do not sell personal information to third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: